About the Mercedes-Benz Citan and its keys
The Citan has links to Renault's Kangoo, which is one reason it is treated differently from the Sprinter and Vito. As with all our models, we confirm the specific van from its registration and key details.
Lost Mercedes-Benz Citan keys
If the Citan's only key is lost, tell us where the van is along with its registration and year, and we will check compatibility before attending.
Spare Citan keys
Adding a spare Citan key while you still have a working one is usually the easiest route.
Citan remote keys and programming
If your Citan remote has stopped working properly, send the registration and describe the fault. We will check whether a replacement remote and programming are possible for your van. See van key programming.
Lockouts and damaged Citan keys
A Citan with the key locked inside, or a key that has snapped, is something we can look at. Tell us which lock is affected and whether any key still works. See keys locked in a van.
Citan ignition problems
If the Citan key feels stiff or will not turn, the key blade or mechanical barrel is the usual suspect. If it turns but the van will not start or power is lost, the electrical side, battery or wiring may be responsible. We confirm the ignition fitted from the registration and diagnose before recommending work. See Mercedes-Benz van ignition replacement.
Where we attend
We attend Citans at home, on site or at work around Eastleigh. See all areas covered.
What we need for a quote
- Registration and year of your Citan
- Where the van is located
- The type of key you have (or had)
- Whether a working key remains
We confirm compatibility for your specific van before arranging a visit — not every year or variant is suitable.
Related pages
- All Mercedes-Benz van keys
- Mercedes-Benz van ignition replacement
- Mercedes-Benz Vito keys
- Van Key Replacement
- Lost Van Keys / All Keys Lost
- Spare Van Keys
- Van Key Programming
Mercedes-Benz Citan key questions
Do the Sprinter and Vito limits apply to the Citan?
Those specific year limits relate to the Sprinter and Vito. For the Citan we still confirm every van individually.
Can you replace a damaged Citan remote?
Often, depending on the key type. Send the registration and describe the damage.